Tock is only two years old, but the idea originated several years ago out of a simple frustration: no-shows (people who bail on their reservation) are costing restaurants money. Nick Kokonas and Chef Grant Achatz opened Alinea in Chicago to international fanfare in 2005 - now a perennial Michelin three-star, and widely considered one of the best restaurants in the world.
Convinced there had to be a better way, Nick built a crude ticketing system to solve the problem and lower labor costs. The homemade platform was a success. Nick founded Tock with Brian Fitzpatrick, founder of Google’s Chicago Engineering Office, to turn this simple idea into a robust product, complete with all the tools a restaurant needs to succeed. Today, Tock is experiencing rapid growth as a global brand with restaurants across 15 countries processing over $250M in prepaid reservations.
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.
Please submit your resume and cover letter using the link below.